Terms of Service

Terms of Service
Last updated: 17/06/2025

Welcome to www.my-nen.com ("we", "us", or "our"). These Terms of Service govern your use of our website and your purchase of products from us. By accessing or using this site, you agree to be bound by the following terms.

1. Company Information
This website is operated by Nen 

2. Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts to make purchases from this website.

3. Orders and Acceptance 

  • Orders placed on our site are offers to purchase products.

  • We will confirm receipt of your order by email. This confirmation does not constitute acceptance. 

  • The contract is formed only when we dispatch the goods and send you a shipping confirmation.

  • We reserve the right to cancel or refuse any order at our discretion.

4. Prices and Payment

  • All prices are listed in GBP (£) and include VAT where applicable.

  • We reserve the right to change prices at any time.

  • Payments must be made at the time of ordering through secure payment methods provided on the site.

5. Shipping and Delivery

  • We aim to dispatch orders within 1 business days.

  • Delivery times are estimates and not guaranteed.

  • We are not responsible for delays beyond our control, including courier issues or customs delays.

6. Cancellations and Returns
In line with the Consumer Contracts Regulations 2013:

  • You have 14 days from receiving your order to request a return or cancellation.

  • Items must be unused and in original packaging.

  • Contact us at support@my-nen.com to start the return.

  • Refunds will be processed within 14 days of receiving the returned item.

  • Return shipping costs are your responsibility unless the item is faulty or incorrect.

7. Faulty or Incorrect Goods

  • If you receive a damaged, faulty, or incorrect item, contact us within 14 days of delivery.

  • We will arrange a replacement or full refund, including return postage.

8. Website Use

  • You agree not to misuse the website or its content.

  • All text, imagery, and product designs are protected and may not be copied or reused without permission.

9. Privacy
Please refer to our Privacy Policy for details on how we collect, use, and protect your data in accordance with the UK GDPR and Data Protection Act 2018.

10. Limitation of Liability
We are not liable for any indirect or consequential losses. Our total liability for any claim shall not exceed the value of the goods purchased.

11. Governing Law
These terms are governed by the laws of England and Wales. Disputes will be resolved exclusively in the courts of England and Wales.

12. Changes to Terms
We reserve the right to update these terms at any time. Continued use of the site after changes constitutes your acceptance.

13. Contact Us
If you have any questions about these Terms of Service, contact us at:
📧 support@my-nen.com