Refund Policy

Last updated: 10/07/2025

We want you to love your purchase from www.my-nen.com. If you’re not satisfied, we’re here to help. Please read our policy below carefully.

1. Right to Cancel (UK Customers)

Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 14 days of receiving your item(s), for any reason.

To cancel your order:

Email us at support@my-nen.com with your order number
Items must be returned unused, in original packaging, and in resellable condition
You must return the item within 14 days of notifying us
You are responsible for return postage unless the item is faulty or incorrect

Once we receive and inspect the item, we’ll issue a full refund (excluding delivery fees, if applicable) within 14 days.

2. Faulty or Damaged Items

If your item arrives damaged, defective, or not as described, please contact us within 14 days of receipt.

We will either:

Replace the item
Offer a full refund
Cover the return shipping

Please provide photos of the issue to speed up the process.

3. Non-Returnable Items

We do not accept returns on:

Used personal care items (e.g. tongue scrapers that have been opened or used)
Gift cards
Sale items marked “final sale”

4. How to Return an Item

Email us at support@my-nen.com with your order number
We’ll provide return instructions and the return address
Package the item securely and obtain proof of postage
Once received and inspected, we’ll process your refund or exchange

5. Late or Missing Refunds

If you haven’t received a refund after 14 days:

Check your bank account again
Contact your credit card provider or bank
If still unresolved, contact us at support@my-nen.com

6. Contact Us

If you have any questions about your return or refund, email our customer care team at:
📧 support@my-nen.com