Privacy Policy

Last updated: 03/06/2025

This Privacy Policy describes how www.my-nen.com ("we", "our", or "us") collects, uses, and protects your personal data when you visit or make a purchase from our site. We are committed to safeguarding your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What Information We Collect

We may collect and process the following types of personal data:

  • Identity data – your name, username, or similar identifier

  • Contact data – your billing address, delivery address, email address, and phone number

  • Payment data – payment method and transaction details (processed securely via Shopify or third-party providers)

  • Technical data – IP address, browser type/version, time zone, and cookies

  • Usage data – how you interact with our site

  • Marketing data – your preferences for receiving marketing from us

2. How We Use Your Data

We use your data to:

  • Process and fulfil your orders

  • Manage your account and respond to queries

  • Communicate important service information

  • Improve our website and user experience

  • Comply with legal obligations

  • Send marketing emails (only with your consent)

3. Legal Basis for Processing

Under the UK GDPR, we only process your data when there is a lawful basis to do so, such as:

  • Consent – when you opt in to marketing

  • Contractual necessity – to fulfil your order

  • Legal obligation – for tax or accounting compliance

  • Legitimate interest – for security, analytics, or improving services

4. How We Share Your Data

We do not sell your personal data. We may share it with:

  • Shopify (our e-commerce platform)

  • Payment processors (e.g. Stripe, PayPal)

  • Delivery services (e.g. Royal Mail, DHL)

  • Email providers (e.g. Klaviyo, Mailchimp)

  • Professional advisers or legal authorities if required

All third parties are bound by contract to protect your data.

5. International Transfers

Some of our service providers (like Shopify) may transfer your data outside the UK. When this happens, we ensure adequate protection is in place, such as Standard Contractual Clauses or UK adequacy decisions.

6. Data Retention

We retain your personal data only as long as necessary:

  • For orders: 6 years (legal obligation)

  • For marketing: until you unsubscribe

  • For cookies: see our [Cookie Policy]

You can request deletion of your data at any time (see below).

7. Your Data Rights (UK GDPR)

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion ("right to be forgotten")

  • Object to or restrict processing

  • Withdraw consent (e.g. marketing)

  • Lodge a complaint with the Information Commissioner's Office (ICO): www.ico.org.uk

To exercise your rights, email us at [Insert Email Address].

8. Cookies

We use cookies to enhance your shopping experience. For details, see our Cookie Policy [link]. You can control cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

10. Contact Us

If you have any questions about this policy or how we handle your data, contact us at:
📧 support@my-nen.com